Have you ever sent an email to firstname.lastname@example.org? If so, you may have been lucky enough to receive a reply message from our US office Customer Service Manager, Susan. She often helps out with replying to Australian customer service emails during busy times and when our Aussie Customer Service Manager Kelly Batten is out of the office. At all other times, Susan is kept very busy with managing customer service enquiries for our USA and Canadian offices.
Susan’s calm demeanour, and constant smile are always “visible” in all she does. Susan has been with Creative Memories US for 16 years. 14 of those years have been in Customer Service.
Susan LOVES getting to be the contact for Advisors and Customers alike. She loves that every conversation she has is something new.
Susan works with the entire awesome staff in the US office from collating sticker packs, building straps, processing returns and replying to emails and phone messages, there is never a dull moment!
“The team here is really special – so much fun alongside the hard work.”
Susan’s family consists of her husband Tim (of 30+ years), 3 Children and 1 Grandson!
She loves spending time together on the lakes and rivers with her family and friends.
She loves kayaking, hiking, gardening and of course scrapbooking! Her parents have a lake home so her family enjoys the lake every chance they get.